At The Creative HQ, all of our products are digital downloads (such as WordPress themes and Lightroom presets). Because digital items cannot be returned, all sales are final, and we do not offer refunds, exchanges, or cancellations once a file has been downloaded or accessed.

Need help?

If you experience issues with your download or file access, please contact us at support@thecreativehq.com within 7 days of purchase. We’ll gladly assist with troubleshooting or file replacement if there’s a technical problem.

By completing your purchase, you agree to these terms and understand that digital products are non-refundable.